Skills & Competencies for Commercial Tire Service Manager

Commercial Tire Service Manager job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Commercial Tire Service Manager

Manages the service staff to effectively meet customer requirements and minimize service related expenses.

JOB RESPONSIBILITIES for Commercial Tire Service Manager

Assigns jobs within the service center and dispatches road and fleet service according to customer requests or established requirements. Makes recommendations for hiring, firing and disciplining of service techs. Trains service technicians and conducts new hire orientation; schedules other training as required. Ensures that company policies are being followed with regard to safety, DOT and established operating procedures.

Commercial Tire Service Manager SALARY RANGE

BASE 50%
$64,139
TOTAL 50%
$72,886
Job Level
M01
Job Code
SC16000507
Education/Degree
Bachelor's Degree
Reports To
Store Manager

Commercial Tire Service Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Commercial Tire Service Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

5 hard skills or competencies (industry competencies) for Commercial Tire Service Manager

1 Industry Competency – Retail Industry
Proficiency Level -2
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Describes the application of upselling, cross-selling, and closing sales techniques in retail operations.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Conducts research on current and upcoming distribution channels tailored to a specific product category.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyzes consumer buying patterns and trends to predict product and service demands.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to assess the effectiveness of retail sales strategies and promotional methods.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs and executes customer segmentation and personalization techniques to deliver tailored marketing promotions.
See 4 More Skill Behaviors
2 Industry Competency – Merchandising
Proficiency Level -3
Skill definition-Strategically planning, executing, and managing product merchandising, pricing, and promotions to increase customer engagement and maximize revenue.
Level 1 Behaviors
(General Familiarity)
Defines the legal and ethical considerations for merchandising, such as product labeling requirements.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in arranging product assortments and displays to optimize space and enhance brand visibility.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Conducts regular store visits to ensure proper product allocation, replenishment, and pricing.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates and leverages performance metrics to evaluate the effectiveness of merchandising strategies.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of advanced analytics and predictive modeling tools to optimize inventory turnover.
See 4 More Skill Behaviors
3 Commercial Tire Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Service Manager
Proficiency Level - 4
5 Competency for - Commercial Tire Service Manager
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Commercial Tire Service Manager

1 Job Family Competencies – Customer Retention
Proficiency Level -2
Skill definition-Attracting, retaining, and converting customers into loyal buyers to reduce attrition, increase ROI, and acquire new customers.
Level 1 Behaviors
(General Familiarity)
Cites possible factors that affect customer retention rates.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Compiles a list of customer trends and product feedback to improve customer retention.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyzes customer feedback to execute new techniques in ensuring customer retention.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delivers customer retention strategies to increase customer lifetime value and reduce churn rates.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Adapts to industry best practices and trends in customer retention to secure customer loyalty.
See 4 More Skill Behaviors
2 Job Family Competencies – Service Request Management
Proficiency Level -2
Skill definition-Handling and resolution of customer requests, inquiries, complaints, or issues to ensure customer satisfaction and loyalty.
Level 1 Behaviors
(General Familiarity)
Describes the process of categorizing service requests based on urgency and impact.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in maintaining records and documentation of service requests to ensure accurate tracking and follow-up.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyzes feedback to understand consumer expectations and enhance the quality of service request management.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Enforces SLAs for service request resolution to maintain compliance and address any deviations or delays.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Adopts advanced technologies to enhance service request management efficiency and the customer experience.
See 4 More Skill Behaviors
3 Commercial Tire Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Service Manager
Proficiency Level - 4
5 Competency for - Commercial Tire Service Manager
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Commercial Tire Service Manager

1 Core Competencies – Financial Acumen
Proficiency Level -2
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Describes key financial literacy concepts and principles.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies techniques to maximize profit and minimize losses that affect our business's financial status.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Handles challenges and unexpected budgetary issues and adheres to corporate policies.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops clear financial vision to guide employees in achieving organizational purpose and goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds systems and tools critical for measuring financial accountability in our business.
See 4 More Skill Behaviors
2 Core Competencies – Budgeting
Proficiency Level -1
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and principles of budgeting operations.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in developing and improving budgeting models, plans, and strategies.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Compares planned budgets vs. actual expenditures, identifies, reports, and explains variances.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Determines system capabilities and needs to improve the process for financial budgeting.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Adapts relevant industry trends on techniques in financial budgeting in our organization.
See 4 More Skill Behaviors
3 Commercial Tire Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Service Manager
Proficiency Level - 4
5 Competency for - Commercial Tire Service Manager
Proficiency Level - 5

Summary of Commercial Tire Service Manager skills and competencies

There are 5 hard skills for Commercial Tire Service Manager, Retail Industry, Merchandising, Merchandise Quality and Compliance, etc.
4 general skills for Commercial Tire Service Manager, Customer Retention, Service Request Management, Safety Policies and Procedures, etc.
12 soft skills for Commercial Tire Service Manager, Financial Acumen, Budgeting, Planning and Organizing, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Service Manager, he or she needs to be proficient in Financial Acumen, be proficient in Budgeting, and be proficient in Planning and Organizing.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.